Employment
Technical/Customer Support Specialist
Location:Woodinville, WA
Position Description
A Technical Support Specialist at Dynon will be responsible for handling inquiries for all products sold and distributed by the company. This person will also assist with sales support and manage products returned for repair.
Position Responsibilities
- Become highly knowledgeable in the operation and installation of Dynon products
- Receive and answer customer inquiries regarding product installation, operation and maintenance.
- Be able to assist in diagnosing and resolving customer issues.
- Support customer over various mediums (phone, email, forums, etc.)
- Manage product returns and report any trends or new product problems that may surface.
- Provide after sale support to distributors of Dynon products.
- Document customer feedback for use by management and engineering.
- Maintain favorable working relationships with all areas affecting product performance.
Required Qualifications
- Knowledgeable about experimental ("homebuilt") aircraft.
- Customer Service experience.
- Excellent personal computing skills for most common office software packages.
- Strong interpersonal/communication skills.
- Must exhibit professional demeanor and communication style in representing Dynon.
- Must be able to manage a wide range of issues and opportunities simultaneously while maintaining clear focus on company objectives.
- Possess a strong commitment to company values including strong ethics in all business related matters.
- PC/Windows troubleshooting experience.
Desired Qualifications
- Pilot training or pilot's license.
- Basic knowledge of electronics.
Dynon offers a full benefits program and a competitive salary based on ability and experience.
Please email your resume to jobs(at)dynonavionics(dot)com
Embedded Software Engineer
Position Responsibilities
Dynon Avionics is seeking an embedded software engineer to contribute
to the development of our exciting product line of general aviation
instruments. Dynon is a small company (in
Desired Skills/Experience:
- EE/CE/CS bachelor’s degree
- 2-6 years experience
- Experience with embedded C/C++ software development
- Real Time Embedded operating systems concepts
- Knowledge of embedded digital hardware architectures
- Experience with Linux
- High energy level and work ethic
- Thoroughness in all aspects of software development
- Aviation background a plus
- OpenGL experience a plus
Salary depends on experience
Contact:jobs(at)dynonavionics(dot)com